Contact Us

Product support

BD is committed to providing a positive customer experience. Our knowledgeable and friendly support representatives are well equipped to address your needs.

This page contains contact information for questions related to this website as well as product inquires. Please direct your questions accordingly.

Product Inquiries

Don't forget – you have the ability to contact your sales representative directly to receive product quotes. Please submit all quote inquiries to your sales representative by adding items to your cart and submitting a Request for Quote.

If you cannot find what you are searching for please contact your sales representative. If you do not know your sales representative please submit an inquiry.

United States

Customer Support (Product sales, returns, and billing questions)
Tel: 800.323.9088
Fax: 800.531.4140
Hours: 5:00am - 3:30pm PST Monday – Friday

IV Set Support (Product Support for IV Sets and Accessories)

Technical Support (Product Support for Infusion Pumps)
Tel: 888.812.3229
Fax: 858.617.5283
Impress Support: 877.858.8822
Hours: 6:00am - 5:00pm PST Monday – Friday

Customer Order Management (Device parts sales and returns, billing questions or to request routine product repair)
Tel: 800.482.4822
Fax: 800.447.7825
Hours: 5:30 am to 4:00 pm PST Monday – Friday

Clinical Customer Advocacy (Clinical troubleshooting, or to report product issues or patient events for Infusion Disposables and Devices)
Tel: 888.812.3266
Hours: 7:00am - 4:00pm PST Monday – Friday
For urgent clinical issues after hours call 888.812.3266, after leaving a message, press #1 to page the on-call clinician.

Click here to view infusion documentation and product information (tip sheets, user manuals, white papers, etc.).

Outside U.S.
Please contact our International teams for product inquires outside of the United States.

Website Technical Inquiries

Please contact us with your comments or for specific issues with this website.